Privacy Policy

Last Updated: March 15, 2026

This Privacy Policy explains how Heartoria ("we", "us", "our") collects, uses, and protects your information when you use our dating and compatibility matching service (the "Service"). By using Heartoria, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide

  • Account information: Name, email address, username, date of birth, gender, and password when you register.
  • Profile information: Photos, physical attributes, location, biography, interests, preferences, and other details you choose to share.
  • Payment information: Payment details processed securely by our third-party payment provider. We do not store your full payment card details.
  • Communications: Messages you send to other users, support requests, and feedback.

Information Collected Automatically

  • Usage data including pages visited, features used, and actions taken.
  • Device information such as browser type, operating system, and IP address.
  • Cookies and similar tracking technologies for session management and analytics.

2. How We Use Your Data

  • Provide, maintain, and improve the Service.
  • Generate AI-powered compatibility matches and profile insights.
  • Process credit purchases and manage your wallet.
  • Communicate important updates, security alerts, and support messages.
  • Enforce our Terms of Service and protect against fraud and abuse.
  • Comply with legal obligations.

3. How We Share Your Data

We do not sell your personal data. We may share your information in the following circumstances:

  • With other users: Your profile information (name, photos, bio, preferences) is visible to other users as part of the matching experience.
  • Service providers: We work with trusted third-party providers for payment processing, hosting, analytics, and AI services.
  • Legal requirements: We may disclose information if required by law, regulation, or legal process.
  • Safety: We may share information to protect the safety and security of our users and the public.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain processing of your data.
  • Request portability of your data.
  • Withdraw consent at any time (where consent is the legal basis).

You can update your account information through your profile settings or request deletion by contacting support.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the changes taking effect. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy, you can contact us at:

Heartoria Support

Email: support@heartoria.com

SYNEXGEN Sp. z o.o.

Aleja Jana Pawla II, nr 27

Warszawa, 00-867, Polska